Help Center

Turning Patient Messaging On and Off

Last Updated: Jun 18, 2019 02:56AM PDT
For Admins Only
To turn Patient Passport Messages on or off in Settings, you must have Admin privileges. To become an Admin, you must ask for an existing Admin at your practice (most likely a primary physician account holder) to grant you privileges via Manage Accounts in Settings.​

To turn Patient Passport Messaging on or off:

  1. Go to Settings > Patient Passport Messages (under "Admin Users Only")
  2. Change the toggle to "Yes" to turn it on or "No" to turn it off

Two important things to note:

  1. Patient Passport Messages cannot be enabled only for certain patients. You must enable or disable it for all patients of your practice.
  2. When the toggle is set to “No,” patients will still be able to reply to letters that you send to their Passport (unless you disable responses or "end conversation").


For more information on Patient Passport Messages, refer to Patient Passport Messaging: An Introduction.
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