Help Center

Elation Go: The Mobile App for Practices

Last Updated: Nov 29, 2018 06:34PM PST
Our mobile app for iOS devices, Elation Go, is a secure communication app that extends the value of our EHR by providing a mobile-platform that enables providers and practice staff to more efficiently and effectively manage patient panels and perform practice activities.

With Elation Go, you can:
  • Securely upload documents into patient charts directly from your mobile device
  • Quickly access the clinical profiles of patients with upcoming appointments
  • Capture profile photos of your patients and upload them directly into their charts
  • Easily compose and reply to patient letters when it’s top of mind to minimize disruptions in your day
  • Receive Push Notifications to quickly know when you have a new patient letter
  • Easily call patients or other providers on the Care Team to seamlessly collaborate across the care continuum
  1. Where can I find the app? 
  2. How can I log in? 
  3. How can I upload patient profile photos?
  4. How can I scan and upload documents directly into a patient's chart?
  5. What actions can I take from the Requiring Actions queue? 
  6. How do I send a message via the app? 
  7. Can I add or edit information in the Clinical Profile? 
  8. Will I receive notifications from this app? 
  9. Additional Information

Where can I find the app?

The mobile app is currently for iOS users only, and can be found in the App Store on your mobile device by searching Elation Go or by clicking here.

How can I log in? 

You will be able to log in with the same credentials you use when logging into Elation on a regular browser.
Once you have successfully logged in, the app with remember that username the next time you attempt to access the app. This is a Setting which can be turned off by
clicking the gear icon in the top left corner of the app, and flipping the toggle next to "Remember Me" OFF.
For security purposes, we do not "remember" passwords, but you do have the option to utilize Touch ID for a secure and easy login experience. You are able to turn Touch ID on and off from the Settings page as well.

How can I upload patient profile photos?

To upload a patient's profile photo, search for the patient in question and open their profile in the mobile app. When you click on the patient's portrait, you will be given the option to "Take Photo" or "Remove Photo". Once you've taken the photo, you'll want to position the photo so the patient's face is in the middle of the photo square, then click "Use Photo"


This will save the photo to the patient's chart in both the mobile app and Elation in a HIPAA-compliant manner.

How can I scan and upload documents directly into a patient's chart? 

To scan and upload a document direct into a patient's chart, search for the patient and open their profile in the mobile app.

Click on "Scan" in to the top right corner, and you will be guided to capture images of the document with their phone camera. You can take up to 20 pages for a single document.

Once all of the photos are taken, you can rearrange the order of the pages by holding on the image and dragging it to the desired position/order. You can also take the image to take a closer look at it, rotate the image, and/or delete the image.

Once you're satisfied with the images, click on "Next" to complete the following document details:
  • Reviewer
  • Date
  • Document Type
  • Tags (optional)
  • Title (optional)
  • Mark Urgent
  • File on behalf of Reviewer

Once you've added the document details, click on "Upload" to file the document into the patient's chart. To view the uploaded document, go to the patient's chart on the Elation Desktop App.


What actions can I take from the Requiring Actions queue? 

The Requiring Actions queue shows all patient letters that are addressed to you on which you haven't taken any action on yet. Users can also pull to refresh this page. If there is a new message that hasn’t been updated in the feed yet, we’ll surface a small orange dot over the Requiring Action icon.

From this queue, you will be able to Reply, Sign Off, End, and Acknowledge messages. You will find a breakdown of these actions below:

Reply: Providers can reply to the message and choose whether they’d like to end the conversation (patient can’t reply and would need to initiate a new message to reach back out), or just reply (leaving the conversation open). Please note: providers are not currently able to add new attachments in message responses. 

Sign OffSigning Off a conversation will remove it from the Requiring Actions queue. When choosing to Sign Off on a letter, if there are attachments, providers can choose to file one, multiple, or all the attachments as a Reports in the patient's chart. Please note: these attachments will be filed as Misc Reports. 

End: Pressing End will officially end the conversation — preventing a patient from being able to reply to the message. 

Acknowledge: Like in the browser app, Acknowledge is used to recognize a comment (a reply) on a letter and remove it from the Requiring Actions queue. 
For all these actions, we will surface a notification at the top of the app to confirm what the user has done. 

How do I send a message via the app? 

To send a message, click the New Message icon in the center of the tab bar at the bottom of the page (screenshot below). You'll then be asked who you want to send your letter to, and be given the option to select from a list of your panel. 

If you choose to compose a message when viewing a particular patient’s chart, we’ll automatically populate that patient’s name in the "To" field.


Can I add or edit information in the Clinical Profile? 

For Version 1 of this app, the Clinical Profile is essentially for reference only, which means no edits to this section can be made just yet. 

Although you aren't able to make edits in the app just yet, all information in the Clinical Profile is synced with the patient's chart in Elation. This page can be refreshed by pulling down on this screen when scrolled all the way to the top.

Additionally, phone numbers for both the patient, and providers in the Patient’s Provider list, are clickable to make it as easy as possible for users to reach out to those on the patient’s care team.

Will I receive notifications from this app? 

You will be able to set up or turn off Notifications from the Settings page, by clicking the gear icon in the top left corner of the app, and flipping the toggle next to "Notifications" on/off.

Additional Information:

Session Timeout: Sessions last 2 hours - if you take any actions on your device after this time (outside of the app), the app will return you to the login screen where you'll be required to re-login.

Additional App Details:
  • This is an iOS app. We do not have any Android apps yet.
  • The minimum iOS version we support is iOS 9.0.
  • If the user has a version below this, they might not be able to see it in the app store.
  • The app is free from the App Store.
  • We currently support iPhone, iPod Touch, and iPad (Universal). 
  • Users need an existing Elation account to log in. 
  • This app is rated for ages 17+ and is only available in the US.

Still have questions? Email and we'd be happy to help!
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