Contents
ℹ️ REQUIREMENT
All Elation users are
required to use multi-factor authentication for security and compliance purposes. Automatic activation dates will occur throughout the month of June, so look for further communication on your practice's designated deadline.
Click here to watch the latest webinar about this requirement.
Overview
In the event that you are blocked from signing in (i.e. you were disconnected from your authentication factor or you changed mobile devices or computers), you can ask an Admin Level User in your practice to reset your authentication factors in the Manage Accounts settings page (see instructions below). You will then be prompted to set up a new authentication factor the next time you attempt to log in to Elation.
ℹ️ NOTE
For security reasons, Admin Level Users are responsible for resetting authentication factors for their practice; Elation will not readily do so on a user's behalf. Safely resetting factors requires high confidence that the person making the request is the actual user, and practice administrators are better positioned to verify. If you are the sole administrator of an Elation practice and require an authentication factor reset,
click here to contact the Support Team, and we will send you an email to verify your identity and then reset your authentication factor(s) on your behalf.
Workflow Instructions
Resetting authentication factors (if locked out)
Admin Level Users can follow these instructions to reset a user’s authentication factors:
| 1 | Go to Settings -> Manage Accounts. |
| 2 | Locate the account that needs their authentication factors reset. |
| 3 | Click Reset Multi-factor; this will reset all of the user’s authentication factors. |
| 4 | The user will be required to set up at least one authentication factor the next time they attempt to sign in to their Elation account. |
Frequently Asked Questions (FAQ)
I am not able to sign in to Elation to reset my authentication factor. What should I do?
You can ask an Admin Level User in your practice to reset your authentication factors for you in the Manage Accounts settings page (see instructions above). You will then be prompted to set up a new authentication factor the next time you attempt to log in to Elation.
For security reasons, Admin Level Users are responsible for resetting authentication factors for their practice; Elation will not readily do so on a user's behalf. If you are the sole administrator of an Elation practice and require an authentication factor reset, click here to contact the Support Team, and we will send you an email to verify your identity and then reset your authentication factor(s) on your behalf.
I set up an authentication factor but can not log in to my Elation account, what should I do?
You can ask an Admin Level User in your practice to reset your authentication factors for you in the Manage Accounts settings page (see instructions above). You will then be prompted to set up a new authentication factor the next time you attempt to log in to Elation.
For security reasons, Admin Level Users are responsible for resetting authentication factors for their practice; Elation will not readily do so on a user's behalf. If you are the sole administrator of an Elation practice and require an authentication factor reset, click here to contact the Support Team, and we will send you an email to verify your identity and then reset your authentication factor(s) on your behalf.
Related Articles
