Content

• Overview
• Workflow Instructions
• Frequently Asked Questions (FAQ)

Overview

You can change your authentication factors anytime in your Elation Settings. If you remove one, you won’t be able to use it to log in. Make sure you always have at least one authentication factor set up.

Workflow Instructions

To update your authentication factor(s):

Frequently Asked Questions (FAQ) 

I am not able to sign in to Elation to reset my authentication factor. What should I do?

You can ask an Admin Level User in your practice to reset your authentication factors for you in the Manage Accounts settings page (click here for instructions). You will then be prompted to set up a new authentication factor the next time you attempt to log in to Elation.

For security reasons, Admin Level Users are responsible for resetting authentication factors for their practice; Elation will not readily do so on a user's behalf. If you are the sole administrator of an Elation practice and require an authentication factor reset, click here to contact the Support Team, and we will send you an email to verify your identity and then reset your authentication factor(s) on your behalf.

I set up an authentication factor but can not log in to my Elation account, what should I do?

You can ask an Admin Level User in your practice to reset your authentication factors for you in the Manage Accounts settings page (click here for instructions). You will then be prompted to set up a new authentication factor the next time you attempt to log in to Elation.

For security reasons, Admin Level Users are responsible for resetting authentication factors for their practice; Elation will not readily do so on a user's behalf. If you are the sole administrator of an Elation practice and require an authentication factor reset, click here to contact the Support Team, and we will send you an email to verify your identity and then reset your authentication factor(s) on your behalf.

What Authenticator Apps can I use?

Any Authenticator App that uses the same TOTP (Time-Based One-Time Password) algorithm as Google Authenticator can be used (i.e. Microsoft Authenticator, Authy, Duo Mobile, and LastPass Authenticator).

Can I set up more than one authentication factor for a single account?

Yes, you can set up more than one authentication factor for a single account. You can follow these instructions to learn how to choose which factor you want to use when logging in.

If I choose to use Email Authentication, do I have to use the email address associated with my Elation account?

Yes, when using the Email Authentication option for multi-factor authentication, the email account must be the email address you use to login to your Elation account.

To use a different email for Email Authentication, update your login email address from your Account Details Settings page in Elation first.

Why am I unable to set up Email Authentication from my Elation Settings?

Email Authentication is deemed as the least secure authentication method therefore we want you to set up a more secure authentication factor when possible. However, if Email Authentication is the only authentication factor you can use, log out of your Elation account and you’ll be able to set up Email Authentication from the login screen.

I am setting up Email Authentication but I have not received the email with my Verification Code, what should I do?

If you did not receive the email with the Verification Code, click Send again on the verify screen in Elation to prompt Elation to email the code to you again. If you continue to not receive the email, click here to contact the Support Team.

Related Articles

• Multi-Factor Authentication Introduction
• Multi-Factor Authentication - Setting up authentication factors
• Multi-Factor Authentication - Resetting authentication factors