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Our mobile app for iOS devices,
Elation Go, is a secure communication app that allows providers and staff to take certain actions they would be able to take in the EHR.
With Elation Go, you can:
Elation Go extends the value of our EHR by providing a mobile-platform that enables providers and practice staff to more efficiently and effectively manage patient panels and perform practice activities on the go. The Elation Go allows you to take quick actions from any phone or mobile device.
The mobile app is currently for iOS users only, and can be found in the Apple Store © on your mobile device by searching Elation Go or by
clicking here.
Copyright © 2023 Apple Inc. All rights reserved.
Log in to Elation Go with the same credentials you use when logging into Elation EHR on a regular browser.
You can also enable
Elation's Single Sign-On feature to log in to the Elation Go app using Single Sign-On.
- Launch the Elation Go app on your mobile device
- Click the "Sign In" button.
- Click "Continue" on the pop-up that indicates 'Elation Go wants to use elationemr.com to sign in.'
- An in-app browser window will open, displaying the Elation EHR login page. This is the same login page used by the web application.
- Login using the credentials and authentication method you typically use to log into the web application - your login credentials will not change with this update.
- Upon successful login, the in-app browser window will close automatically and you will be granted access to your account on the Elation Go app.
The Clinical Profile is visible when you open any patient's chart and is designed to be 'view only', which means no edits to this section can be made. All information in the Clinical Profile is synced from the patient's chart in Elation. This page can be refreshed by pulling down on your screen when scrolled all the way to the top.
Additionally, you can press on the phone number for both the patient, or providers in the Patient’s Provider list, to make a call directly from your phone to the patient or provider.
To upload a patient's profile photo
- Search for the patient in question and open their profile in the mobile app
- Press on the "+" button (Options Menu) at the corner of the patient's portrait
- Press "Take Photo" to take a picture of the patient
- Use the app to position the photo so the patient's face is in the middle of the photo square and then press "Use Photo".
This will save the photo to the patient's chart in both the mobile app and Elation in a HIPAA-compliant manner.
To scan and upload a document direct into a patient's chart
- Search for the patient and open their profile in the mobile app
- Press the "+" button (Options Menu) in the top right corner and choose "Scan Document"
- Capture images of the document with your phone camera. You can take up to 20 pages for a single document.
- Once all of the photos are taken, you can rearrange the order of the pages by holding on the image and dragging it to the desired position/order. You can also take the image to take a closer look at it, rotate the image, and/or delete the image.
- Once you're satisfied with the images, press "Next" to complete the following document details:
- Reviewer
- Date
- Document Type
- Tags (optional)
- Title (optional)
- Mark Urgent
- File on behalf of Reviewer
- Press "Upload" to file the document into the patient's chart.
The images below will give you a better idea of what the document upload process looks like. To view the uploaded document, go to the patient's chart on the Elation Desktop App.
The Requiring Actions queue of the Home section shows all patient letters that are addressed to you that require your attention. Users can also pull down to refresh this page.
From this queue, you will be able to Reply, Sign Off, End, and Acknowledge messages. You will find a breakdown of these actions below:
- Reply: Providers can reply to the message and choose whether they’d like to end the conversation (patient can’t reply and would need to initiate a new message to reach back out), or just reply (leaving the conversation open).
- Sign Off: Signing Off a conversation will remove it from the Requiring Actions queue. When choosing to Sign Off on a letter, if there are attachments, providers can choose to file one, multiple, or all the attachments as a Miscellaneous Report in the patient's chart.
- End: Pressing "End" will officially end the conversation — preventing a patient from being able to reply to the message.
- Acknowledge: Like in the browser app, Acknowledge is used to recognize a comment (a reply) on a letter and remove it from the Requiring Actions queue.
For all these actions, we will surface a notification at the top of the app to confirm what the user has done.
To send a message from the Home section, press the "+" button (Options Menu) at the top of the screen and choose "Message Patient". You will then be asked who you want to send your letter to, and be given the option to select from a list of your panel.
To send a message from the patient's chart, press the "+" button (Options Menu) at the top of the chart and choose "Message Patient". We will automatically populate that patient’s name in the "To" field.
You can set up or turn off Notifications from the Account page, by pressing on the gear icon in the top left corner of the app, and flipping the toggle next to "Notifications" on/off. Set the “Push Notifications” option to green to turn it on or set it to gray to turn it off. With notifications on, you will receive a notification whenever patients send you a message via their Patient Passport account and then you can log in to Elation Go to respond.
User Tip: Please also make sure notifications are enabled on your mobile device.
Providers can send non-controlled substance medication prescriptions to pharmacies directly from the Elation Go Mobile App.
The ePrescribing experience on Elation Go will allow you to:
- send new, non-controlled substance medication prescriptions to pharmacies
- view allergies, drug interactions and drug interaction alerts while e-Prescribing
- select from the patient’s list of preferred pharmacies or the pharmacy database
To send a new non-controlled substance medication prescription to a pharmacy:
- Open the patient’s chart in Elation Go
- Click on the “+” button (Options Menu)
- Press on the “ePrescribe” option
- Fill out the prescription details (Medication name & strength, Sig, Qty, Unit & Refills)
- The patient’s allergies and drug intolerances will be listed at the top of the form
- Press the “Select a pharmacy” button to select a pharmacy for the patient. The patient’s preferred pharmacies will appear for selection first. You can also search for any pharmacy in the pharmacy database.
- Fill in the diagnosis codes for the prescription as needed. Diagnosis codes from the patient’s Problem List will be available for selection first. You can also search for any diagnosis code from the diagnosis database.
- Click “Next” once you finish filling out the prescription form
- Review the prescription & then click “ePrescribe” once you are ready to send the prescription to the pharmacy
Important Notes: The following functionality will be supported at a later point in time:
- Refilling existing medications from the Medication List
- Rx Templates and Custom Rx Sigs
- Controlled substance medication e-Prescribing
- Electronic refill requests
Provider Level Users can view their Elation Calendar directly in the Elation Go App by pressing the “Calendar” button at the bottom of the App. You will see a list of all your appointments listed on a day by day basis. Pressing on the appointment will display the full details of the appointment.
Providers can start any of their scheduled video visits with patients directly through the Elation Go application. To join a video visit using Elation integrated video, press on the appointment from your Calendar to view the full details and click "Start Video".
This will automatically open the Zoom app on the device and log you into the video visit as the host. From here, providers will be able to admit patients into the video visit from the waiting room!
Important Note: The "Start Video" button will only appear after a provider has activated their Elation integrated video account. This option does not appear for staff users, as they do not have their own Elation integrated video accounts.
For more information about Elation integrated video, see our help center articles:
Additional App Details:
- Elation Go is an iOS app. We do not have any Android apps yet.
- The minimum iOS version we support is iOS 12.0.
- If the user has a version below this, they might not be able to see it in the app store.
- The app is free from the App Store.
- We currently support iPhone, iPod Touch, and iPad (Universal).
- Users need an existing Elation account to log in.
- This app is rated for ages 17+ and is only available in the US.
Session Timeout: Sessions last 2 hours - if you take any actions on your device after this time (outside of the app), the app will return you to the login screen where you'll be required to re-login.
Will there be an Android version of Elation Go?
All Elation mobile applications are currently for iOs only. Elation will notify customers if we introduce an Android version of Elation Go in the future.
Can I send a prescription or respond to refill requests from Elation Go?
Users can send a new non-controlled substance medication prescription to the pharmacy via Elation Go. Learn more about this feature here. Controlled substance medication prescription related features are not available in Elation Go at this time. Refill requests are also not available in Elation Go at this time.
Can I receive notifications when I receive a new message from a patient?
Yes, you can turn on notifications for the Elation Go app. Reference the Receiving notifications about patient messages section for additional details.
Can I use TouchID or FaceID with Elation Go?
The TouchID and FaceID features are currently not available for the Elation Go app. You will be notified via the App Store if these features become available.
I updated the patient’s information in Elation but I do not see the changes in the Elation Go Mobile App. What should I do?
Certain changes/updates require you to log out of the Elation Go application and then log back in to see the changes. If you have updated the patient’s information via the desktop application and do not see the changes in Elation Go, log out of your account in Elation Go and then log in again and then you will see the updated information.
Next Step
Download Elation Go and explore the different features of the mobile app today!
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