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One-Login is when a patient can use a single email and password to sign in to multiple Patient Passport accounts. The multiple accounts can be for one patient to have access to various family members' records or they can be accounts for the same patient who is seeing different Elation EHR Providers.
One Login allows patients to gain access to multiple charts using a single Passport login. This allows Patients to easily manage clinical information for various people or from various providers.
Here are some common use cases:
- Patients can access their own chart and the chart of a dependent
- Ex. a parent can now manage both their own account and their child's account through a single Passport Login
- Caregivers can manage multiple patients' charts
- Patient's will be able to access charts for different Elation EHR providers
- Ex. if a patient sees two different Elation EHR providers from two different clinics, they will now be able to use the same login to Patient Passport to their chart in both clinics
Practices can invite a patient to Passport using an email address that is already in use for another Passport account. When this happens, the patient will automatically receive an email that asks them to claim an account instead of receiving the usual Passport registration email. Once the brand new account is claimed, the patient will be able to switch between the new account and existing account. Follow the steps below to have the patient tie a new account to their existing account
- Send an invitation to the patient using the same email they use for their existing Passport account
- Have the patient look for an email from elationpassport.com and click the "Click here to claim your chart" button in the email
- The Passport login screen will then open up- here is where the patient will sign in to their existing Passport account using the email and password for their existing account
- After they sign in, they will see a box that asks them to enter the Date of Birth of the chart tied to the new account
- If they are the legal representative for the new chart, they may also check off "I am the legal representative of this patient"
- After entering the Date of Birth, a "Congrats" page will appear, click "Check it Out" to proceed
- The second, brand new account is now linked to the first, existing account!
Patients who have already set-up multiple Passport accounts with different email addresses (or by using email aliases) can link these established Passport accounts together by taking the following steps:
- Patient logs into account #1 (this will be the Primary login once this process is completed) and clicks their name from the right-hand corner of the Passport application
- From the dropdown menu under your name, click "Claim Account"
- Enter the email address of the Passport account the patient wishes to claim (account #2). This can be another account the patient owns, or the account of a family member or someone the patient is caring for.
- Click "Send" and a message will appear to confirm that a claim request was sent
- Patient logs out of account #1 and the owner of the other Passport account (account #2) logs into the other Passport account. This can be the patient themselves, a family member or someone the patient is caring for.
- From the second Passport account, click on the profile menu dropdown
- Click on "Access Requests"
- Choose to grant access by checking the box next to the name of account #1 & click "Share Chart" when ready.
- If the person requesting access is a delegate such a caregiver or parent (anyone that is not yourself) check the "I'm sharing this with...." box
- Log out of Passport account #2 & Log into Passport account #1 again
- Click the dropdown menu under your name and you will see the name of account #2 listed. You can now use this to switch between accounts.
Important Note: This feature is only available when logging into Passport on a web browser.
A Passport user with more than one chart linked to their login will see the name of the person's chart they are viewing and the practice name to which it is associated with at the top of their Passport account
The Passport user can access the dropdown menu in Passport by clicking on their name in the top right hand corner of the account to see a list of other charts they've claimed. Clicking on a different chart in the dropdown will navigate them to view to the selected chart.
Next Step
Help a patient link their accounts together!
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