Overview

What is Patient Passport?

Patient Passport is a secure online portal that gives your patients 24/7 access to health information you've shared. It also allows you and your patients to send secure messages to each other. Patient Passport is accessible via web browsers and the Elation Passport iOS app.

Who can use Patient Passport?

Patients and/or their caretakers can use Patient Passport to access a patient’s health information as long as they have an email address they can use for Patient Passport registration.

What are the benefits of Patient Passport?

With Patient Passport, you can:

Make it easy for patients or their caretakers to access their health information anytime, anywhere—whether through a web browser or the iOS mobile app.
Improve communication through secure, non-urgent messaging.
Support care coordination by enabling patients to share their records.

It’s a great way to enhance patient engagement and streamline communication.

What is available by default in Patient Passport?

Patients will automatically have access to the following once they have an active Passport account:

Messaging
- Patients can receive written messages and attachments from your practice.
  - Settings are available to control whether patients can respond to your message and start their own message threads.
Demographics
- Patients have real-time access to the following demographics Information from their chart:
  - Date of birth
  - Emergency Contact
  - Provider Assigned in Practice
Clinical Profile
- Patients have real-time access to the following Clinical Profile details from their chart:
  - Allergies
  - Drug Intolerances
  - Medications
  - Vaccines
- Settings are available to share more from the Clinical Profile.
Visit summaries
- Patients will automatically receive generated summaries when you sign a visit note. This includes the information documented in following sections of signed visit notes:
  - Vitals
  - Proc (Procedures)
  - Tests/Treatments
    - This includes any Referrals, medications and diagnostic test orders.
  - Care Plan (Instructions)
  - F/U (Follow-up)
Appointment details
- Date of upcoming appointment
- Date of last appointment
- Link to your Booking Site (if your Elation Patient Booking Site has been set up)

Patient Passport Guides

For your practice

	Quick Start	Advanced
Setup	Set a default for how much of the Clinical Profile is shared. Turn on/off patient-initiated messages.	Override the Clinical Profile sharing default per patient. Set notifications for unopened Patient Letters. Specify best practices for staff workflows.
Inviting patients to Passport	Send invitation to a patient who’s new to Patient Passport.	Invite patients to link passport accounts or invite legal representatives. Manage invitations for complex use cases.
Sending messages to patients	Write a Patient Letter.
Responding to patient messages	Respond to a Patient Letter.

For your patients

	Quick Start	Advanced
Registration	Register for a Passport account for first time.	Reuse an email for Passport registration. Link multiple Passport accounts to a single email.
Using Patient Passport	Message your Provider.	Switch between linked Passport accounts.
Mobile access	Navigate the Patient Passport iOS app.

Additional Resources

Troubleshooting registration & access issues

Click here for troubleshooting tips.

Properties

URL Name elation-patient-passport-an-introduction

Elation Patient Passport Guide

Contents