You will need to change your name in Elation to the name that appears on your credit report before beginning the MDToolbox sign up process as your identity proofing is based on the details of your credit report. Go to "Settings -> Account Details -> Edit Profile".
Revert your name back to the desired name in your Elation Settings once you have completed EPCS Sign Up and that will be the name that displays to the pharmacy and on printed prescription forms.
We recommend that you invite a trusted friend or family member to create an Elation "Admin" level Staff account for this one time only approval process. See the following article for more information on how to set up Access Controls: EPCS Access Controls Guide.
If you, the Provider, have completed the EPCS signup process and the Token Password and Security Code you entered when e-Prescribing is accurate, there are a few other factors that may affect if a Controlled Substance can be sent electronically in Elation.
- Be sure Patient Demographics are filled with no special characters or abbreviations in the following fields:
- Date of Birth
- Address:
- Spell out abbreviations
- Ave- Avenue, ST- Street, etc.
- PO Box addresses will not be accepted, it is strongly recommended to enter physical addresses.
- City & Zip Code
- Name:
- Entering a patient’s middle name is applicable, but DO NOT include a “nickname” or “goes by” in the Middle Name field, this information can be put into the “Notes” box.
- Be sure that all of the Provider’s credentialing information has been uploaded to Elation:
- It is important to note that Schedule I & II drugs will not allow:
- Post-dated prescriptions
- Refill quantity amounts in the order form. Must be set to “0
The database of medications that are available to e-prescribe through Elation are from the national Medispan medication database. We cannot add to this database or send through medications not in it as Surescripts will not approve without schedule information.
The VIP Push button send a pop up notification to your smartphone and provides you the option to approve or deny the EPCS request rather than opening the app to enter a security code.
The DEA requires that any prescription for a controlled substance remain documented within the patient chart.
Make sure to include the four letters ahead of the security code. In the example, below it would be SYMC35685736 with the letter and number combination with no spaces. Please make you enter the Security Code that is displaying in your Token at the time of clicking "Save" or "Prescribe" as the Security Code changes every 30 seconds.
Follow the steps in this article to reset your Token Password: EPCS Token or Password Update Guide
Each phone is a unique Token and each Token has a unique Credential ID. To ensure that only the prescriber can electronically prescribe controlled substance medications, the correct Token must be registered to their account in order to use the Security Code on the Token.
The Token and Token password are the two ways to ensure that the correct prescriber is approving the controlled substance prescription. If both the Token and the Token password need to be reset, then we must properly identify the identity of the prescriber again.
Currently Elation can only send one DEA number from your EHR account details along with your controlled substance prescriptions. If you prescribe controlled substances in multiple states, put the DEA number of the state you prescribe in most often in your EHR account details. When you need to prescribe controlled substances not in your main state, put your DEA number for that state in the Instructions to Pharmacy field of the prescription that gets sent to the pharmacy.
